At Altitude Roasters, we are committed to providing high-quality coffee beans and offer a flexible exchange policy to ensure your complete satisfaction.

Conditions

  • The coffee must be in its original condition and securely sealed.
  • The exchange request must be submitted within [3] days from the date of receipt.

Procedures

  1. Please contact us via the email or phone listed on our Contact Us page to submit an exchange request.
  2. We will provide you with the necessary instructions on how to return the coffee and receive the replacement product.

Shipping Costs for Exchanges

  • The customer is responsible for the shipping costs to return the coffee, unless the defect in the product is due to our error.

We are here to ensure your complete satisfaction, so please do not hesitate to contact us with any inquiries or requests.